How to Check and Recover a Lost or Stolen NOL Card

Losing your NOL card in Dubai can be stressful, especially if it has a significant balance. The NOL card is an essential travel card issued by the Roads and Transport Authority (RTA), used for public transport, parking, and even shopping at certain outlets. If your card is lost or stolen, it is crucial to act quickly to check its status and recover it if possible. Here’s a step-by-step guide to help you through the process.

Step 1: Check the Status of Your NOL Card

If you have lost your NOL card, the first step is to check its status and balance. Here’s how you can do it:

1. Through the RTA Website

• Visit the official RTA website (www.rta.ae).
• Go to the NOL Card Services section.
• Enter your NOL card number to check the balance and recent transactions.

2. Using the RTA Smart App

• Download the RTA Dubai app from the App Store or Google Play.
• Navigate to the NOL services section.
• Enter your NOL card details to check its balance and usage history.

3. Visiting an RTA Service Center

• You can visit any RTA Customer Happiness Center or authorized sales agent to inquire about your lost card.

Step 2: Report Your Lost or Stolen NOL Card

If you confirm that your NOL card is lost or stolen, you should report it immediately to prevent unauthorized use.

1. Report Online via RTA Website

• Go to the NOL Card Services section on the RTA website.
• Select Report Lost Card and provide your card details.
• Submit the request and note down the reference number for follow-up.

2. Call RTA Customer Support

• Dial 800 9090 (RTA’s customer service hotline).
• Provide your NOL card number and personal details.
• Request for the card to be blocked to prevent unauthorized transactions.

3. Visit an RTA Service Center

• Carry your Emirates ID or any valid identification.
• Request the customer service representative to block your lost card.
• You may be required to fill out a lost/stolen card form.

Step 3: Request a Replacement NOL Card

After reporting the lost or stolen card, you can apply for a replacement. Follow these steps:

1. Apply Online

• Visit the RTA website and go to the NOL Card Services section.
• Select Request for Card Replacement and enter your lost card details.
• Pay the replacement fee (usually AED 20, plus any balance transfer fees).
• Choose whether to collect the new card from an RTA center or have it delivered.

2. Apply via RTA Smart App

• Open the RTA Dubai app and navigate to the NOL services section.
• Select Replace Lost/Stolen Card and follow the instructions.

3. Visit an RTA Customer Happiness Center

• Visit the nearest RTA service center.
• Request a new NOL card and transfer the balance from your lost card.
• Provide identification (Emirates ID or passport).

Step 4: Transfer Balance from Lost NOL Card to New One

If your lost NOL card was a Personalized or Registered Card, you can transfer the remaining balance to your new card.

• The balance transfer request can be made online, through the RTA app, or at an RTA service center.
• You will need to pay a balance transfer fee (usually AED 5 to AED 10).
• The balance transfer may take up to 5 working days to process.

Step 5: Prevent Future Loss

To avoid losing your NOL card again, follow these tips:

• Register Your NOL Card: A registered card ensures you can recover your balance if the card is lost.
• Use the NOL App for Digital Storage: The RTA app allows you to store your NOL card details securely.
• Keep a Record of Your Card Number: This makes reporting a lost card faster and easier.
• Link Your NOL Card to Your RTA Account: This ensures better tracking and recovery options.

Conclusion

Losing your NOL card can be inconvenient, but with the right steps, you can check its status, report it, and get a replacement quickly. Registering your card and keeping track of your balance regularly can help prevent any major losses. Always act fast to block your card and secure your balance if you suspect theft or loss.